SERVICE GUIDE

Adapter / Electronic Connectors

All outlets are equipped with 230 V/50 Hz. Adapters are provided at the reception.

Baby cot

On request (10€/night).

Bank

The next bank is located at the Ludwigsplatz Please contact the reception for further information.

Bed sheets

Daily change for an additional 5€ per bed.

Breakfastbuffet

Weekdays 6:30–10:00 Sun- and holidays 7:00–10:00

Breakfastselection for room service (add. 5€):

Pleas ask for the breakfast menu at the reception.

Please hand in the filled in menu at the reception until 9pm. the day before. Thank you!

We gladly prepare a lunchbox for you if needed.

Car mechanic

Please ask at the reception for location and service hours.

Car rental

Our reception staff is glad to help you rent a car.

Change of Linen

Please contact the reception if you wish a daily change of your sheets and towels (5€/day).

Charging station E-car

We have a charging station for your electric car. Please ask at the front desk.

Check-in

From 03 p.m.

Check-out

Until 11 a.m.

Check-out time is until 11.00 am. If you wish to delay your departure, please contact the reception. You can leave your luggage at the reception.

Church

For service times or further information please ask our staff at the reception.

Cigarettes

A cigarette machine is located in front of the house.

Please note that smoking is not permitted in the hotel. Ashtrays are provided outside e.g. on our terrace or your balcony.

Do not disturb

Please leave the sign at the exterior door if you do not want to be disturbed.

Doctor

Please contact the reception. Our staff is glad to help you.

Ear plugs

In case the city noises keep you from sleeping you can find ear plugs in your bedside table. Should they be missing please call the reception.

Elevator

The elevator takes you from the basement up to the 2nd floor in the „Altstadt“ and „Hacklberg“ wings.

Emergency Exit

Please mind the signs at your room door and in the corridors.

Emergency Physician

If you require physical attention please call the reception.

Extra pillows/blankets:

In your wardrobe or at the reception.

For example, Neck pillow, down pillows

Fire

You can find information about the emergency exits in your room.

Fire extinguisher

Are located on each floor and in the stairway.

First Aid

A medicine chest is provided at the reception.

Flowers

You are welcome to have flowers delivered to the hotel via local suppliers.

Gas station

The next gas station is located in Nikolastraße 4.

Hair-dresser

Our team is glad to assist you by booking an appointment.

Hotel bar

Open daily from 10 am Until 10.30 pm.

Hotelreservation

Take the opportunity to book your next stay in our house at the reception. Of course you can book your next stay at the relevant websites on the internet too.

Hygiene products

A selection of toiletries can be found in the basket in the bathroom. For further requests, please contact our reception team.

Internet

LAN-cables available (10€ deposit).

The Wi-Fi code is available on your desk.

Internet Corner

You may surf the internet, check your E-mails and so on.

Iron / Ironing Board / Service

Please contact the reception for an iron and ironing board. We can also iron your laundry for you within 1 hour for a fee.

Laptop for browsing

Can be rent at the front desk.

Laundry

Laundry which is delivered before 09 am to the reception will be returned until the evening same day. You can find a laundry bag and pricing list in your wardrobe.

Lost Property

In case you find property please hand it over to our staff at the reception. If you have lost property please contact the reception immediately.

Luggage

Luggage can be stored at the reception.

Luggage Service

If you need help please ask us – we will be glad to assist you.

Mail

You can leave your letters and postcards at the reception. It will be picked up.

Minibar

Every room is equipped with a minibar. The prices can be found in the price list.

Newspapers and magazines

Are on display in the Mühltal-Lounge.

Paintings

The original paintings in our house depicting Passau motifs were painted by a local artist (Loher) and are for sale.

Further information at the reception.

Parking

Parking charge: 7€ per night.

We offer in cooperation with our partner „Globus“ long-term parking (high-water-proof location) incl. Transfer of passengers and luggage.

Further information at the reception.

Pets / Dogs

Pets and dogs are allowed in our house. We charge 6€ per night for cleaning.

Pharmacy

The next pharmacy is located 650m from the hotel. Please contact the reception for further information.

Reception

Our reception is open 24 hours a day.

You may settle your account in cash, with EC-card and all major credit cards.

We provide a variety of toiletries free of charge, as for example sewing sets, nail files and bandaids.

You may borrow umbrellas, adaptors, iron and ironing board.

Stamps and picture post cards available.

We assist you with your luggage; and you may also give us your baggage for storage free of charge even after check-out.

Fax, scan & photocopy service available all day.

Fee: fax 0,50 € per page

copy 0,30 € per page

scan 0,30 € per page

Restaurant

In a city hotel our size only few people frequent the restaurant. Due to our proximity to the centre 600m or 8 minutes by foot, a lot of our guests prefer eatin in onr of the numerous restaurants in Passau. At our reception we kindly suggest you some restaurants in Passau.

At our reception we will also gladly hand over you some flyer of delivery-service. You can order the food directly to your room or to our reception.

You may as well enjoy your brought along food in our restaurant as well as on our terrace, where we will gladly serve you drinks alongside.

Safe

For your valuables you can use the safe at the reception as well as in your closet.

We can not be held responsible for loose money/valuables in your room.

Sauna – Jacuzzi

Sorry, but we cannot always guarantee sunshine and beautiful warm weather, but at least we can offer you lots of heat in our sauna.

Furthermore we offer you a whirlpool, a infrared cabin, a steam sauna and deck chairs for your relaxation.

You find our Sauna in the basement of the hotel. Towels are there for free. You may also borrow a bathrobe at the front desk.

Fee per bathrobe wash 3€

Terry slippers 3€

The sauna is free of charge; we ask you, however, to tell us half an hour in advance if you want to use it, so that we have time to heat it up. The whirlpool is also free of charge.

Opening hours: 4 pm – 10pm

Shoe shine machine

On the ground floor across from the elevator.

Please insert your room key card.

Shuttle service

For 20€ per ride we can take you anyplace within the city.

Sewing service

Please inquire at the front desk.

Slipper

Slippers are in the closet.

For terry-slippers, please contact the reception team.

Stamps

Are available at the reception.

Taxi

Please contact the reception.

Telephone

  • Calls within the hotel:
    Just lift the receiver and push the button you want to be connected with.

  • Calls outside the hotel
    Lift the receiver and push the „0“ (line) than dial the desired number

  • Important phone numbers:
    Information service: 11833 (national)
    11834 (international)
    Taxi: 57373 oder 57500
    Tourist Information: 955980
    Train station: 19419

  • Country codes:

Belgium:...............0032

Netherlands:.0031

France:..................0033

Austria:.........0043

Great Britain:.......0044

Switzerland:..0041

Italy:.....................0039

Czech Rep.:...0042

Japan:...................0081

USA:............... 001

  • Emercency calls: police 110

    firebrigade112

  • We charge 0,30 € per unit

  • You may order your wake-up call at the reception

Terrace

In front of the breakfast room. Weather permitting, enjoy your stay outdoors.

Tickets

Our reception team will advise and assist you by ordering and booking various tickets for example for musicals, operas etc.

Towels

Daily change on request.

Train connections

Our reception staff gladly helps you out with information.

Trips/Excusions

For advice please contact our reception.

TV

On your tv, you may receive the following 24 different programs:

  1. ARD

  2. ZDF

  3. BR

  4. MDR

  5. RTL

  6. SAT 1

  7. PRO 7

  8. RTL 2

  9. VOX

  10. Kabel1

  11. Super RTL

  12. MTV

  13. ORF1

  14. ORF2

  15. Sport1

  16. Euro Sport

  17. N-TV

  18. CNN

  19. DMAX

  20. WDR

  21. NDR

  22. TELE5

  23. RBB

     

How to handle the remote control:

Choose your program via the numbers or the program-key „P+“ for the next program or „P-“ for the last one.

If you can´t receive one of the mentioned programs properly , please do not try to adjust the channel yourself but call the reception. We will gladly assist you with the matter.


 


 


 


 


 

You can recieve our local radio stations:

1000. 1 Live-

1001. 1 Live Diggi

1002. Antenne Bayern

1003. Antenne Brandenburg-

1004. B5 Aktuell

1005. B5 Plus-1005

1006. Bartok Radio

1007. Bayern 1

1009. Bayern 2

1010. Bayern 3

1011. Bayern Plus

1012. Bayern Nord

1013. BR Heimat

1014. BR Klassik

 

Umbrellas

If you need an umbrella please contact the reception. (5€ deposit)

Vending machine

In the lobby.

After inserting coins, you may choose between several sodas and beer.

Wake up call

SERVICE GUIDE

Adapter / Electronic Connectors

All outlets are equipped with 230 V/50 Hz. Adapters are provided at the reception.

Baby cot

On request (10€/night).

Bank

The next bank is located at the Ludwigsplatz Please contact the reception for further information.

Bed sheets

Daily change for an additional 5€ per bed.

Breakfastbuffet

Weekdays 6:30–10:00 Sun- and holidays 7:00–10:00

Breakfastselection for room service (add. 5€):

Pleas ask for the breakfast menu at the reception.

Please hand in the filled in menu at the reception until 9pm. the day before. Thank you!

We gladly prepare a lunchbox for you if needed.

Car mechanic

Please ask at the reception for location and service hours.

Car rental

Our reception staff is glad to help you rent a car.

Change of Linen

Please contact the reception if you wish a daily change of your sheets and towels (5€/day).

Charging station E-car

We have a charging station for your electric car. Please ask at the front desk.

Check-in

From 03 p.m.

Check-out

Until 11 a.m.

Check-out time is until 11.00 am. If you wish to delay your departure, please contact the reception. You can leave your luggage at the reception.

Church

For service times or further information please ask our staff at the reception.

Cigarettes

A cigarette machine is located in front of the house.

Please note that smoking is not permitted in the hotel. Ashtrays are provided outside e.g. on our terrace or your balcony.

Do not disturb

Please leave the sign at the exterior door if you do not want to be disturbed.

Doctor

Please contact the reception. Our staff is glad to help you.

Ear plugs

In case the city noises keep you from sleeping you can find ear plugs in your bedside table. Should they be missing please call the reception.

Elevator

The elevator takes you from the basement up to the 2nd floor in the „Altstadt“ and „Hacklberg“ wings.

Emergency Exit

Please mind the signs at your room door and in the corridors.

Emergency Physician

If you require physical attention please call the reception.

Extra pillows/blankets:

In your wardrobe or at the reception.

For example, Neck pillow, down pillows

Fire

You can find information about the emergency exits in your room.

Fire extinguisher

Are located on each floor and in the stairway.

First Aid

A medicine chest is provided at the reception.

Flowers

You are welcome to have flowers delivered to the hotel via local suppliers.

Gas station

The next gas station is located in Nikolastraße 4.

Hair-dresser

Our team is glad to assist you by booking an appointment.

Hotel bar

Open daily from 10 am Until 10.30 pm.

Hotelreservation

Take the opportunity to book your next stay in our house at the reception. Of course you can book your next stay at the relevant websites on the internet too.

Hygiene products

A selection of toiletries can be found in the basket in the bathroom. For further requests, please contact our reception team.

Internet

LAN-cables available (10€ deposit).

The Wi-Fi code is available on your desk.

Internet Corner

You may surf the internet, check your E-mails and so on.

Iron / Ironing Board / Service

Please contact the reception for an iron and ironing board. We can also iron your laundry for you within 1 hour for a fee.

Laptop for browsing

Can be rent at the front desk.

Laundry

Laundry which is delivered before 09 am to the reception will be returned until the evening same day. You can find a laundry bag and pricing list in your wardrobe.

Lost Property

In case you find property please hand it over to our staff at the reception. If you have lost property please contact the reception immediately.

Luggage

Luggage can be stored at the reception.

Luggage Service

If you need help please ask us – we will be glad to assist you.

Mail

You can leave your letters and postcards at the reception. It will be picked up.

Minibar

Every room is equipped with a minibar. The prices can be found in the price list.

Newspapers and magazines

Are on display in the Mühltal-Lounge.

Paintings

The original paintings in our house depicting Passau motifs were painted by a local artist (Loher) and are for sale.

Further information at the reception.

Parking

Parking charge: 7€ per night.

We offer in cooperation with our partner „Globus“ long-term parking (high-water-proof location) incl. Transfer of passengers and luggage.

Further information at the reception.

Pets / Dogs

Pets and dogs are allowed in our house. We charge 6€ per night for cleaning.

Pharmacy

The next pharmacy is located 650m from the hotel. Please contact the reception for further information.

Reception

Our reception is open 24 hours a day.

You may settle your account in cash, with EC-card and all major credit cards.

We provide a variety of toiletries free of charge, as for example sewing sets, nail files and bandaids.

You may borrow umbrellas, adaptors, iron and ironing board.

Stamps and picture post cards available.

We assist you with your luggage; and you may also give us your baggage for storage free of charge even after check-out.

Fax, scan & photocopy service available all day.

Fee: fax 0,50 € per page

copy 0,30 € per page

scan 0,30 € per page

Restaurant

In a city hotel our size only few people frequent the restaurant. Due to our proximity to the centre 600m or 8 minutes by foot, a lot of our guests prefer eatin in onr of the numerous restaurants in Passau. At our reception we kindly suggest you some restaurants in Passau.

At our reception we will also gladly hand over you some flyer of delivery-service. You can order the food directly to your room or to our reception.

You may as well enjoy your brought along food in our restaurant as well as on our terrace, where we will gladly serve you drinks alongside.

Safe

For your valuables you can use the safe at the reception as well as in your closet.

We can not be held responsible for loose money/valuables in your room.

Sauna – Jacuzzi

Sorry, but we cannot always guarantee sunshine and beautiful warm weather, but at least we can offer you lots of heat in our sauna.

Furthermore we offer you a whirlpool, a infrared cabin, a steam sauna and deck chairs for your relaxation.

You find our Sauna in the basement of the hotel. Towels are there for free. You may also borrow a bathrobe at the front desk.

Fee per bathrobe wash 3€

Terry slippers 3€

The sauna is free of charge; we ask you, however, to tell us half an hour in advance if you want to use it, so that we have time to heat it up. The whirlpool is also free of charge.

Opening hours: 4 pm – 10pm

Shoe shine machine

On the ground floor across from the elevator.

Please insert your room key card.

Shuttle service

For 20€ per ride we can take you anyplace within the city.

Sewing service

Please inquire at the front desk.

Slipper

Slippers are in the closet.

For terry-slippers, please contact the reception team.

Stamps

Are available at the reception.

Taxi

Please contact the reception.

Telephone

  • Calls within the hotel:
    Just lift the receiver and push the button you want to be connected with.

  • Calls outside the hotel
    Lift the receiver and push the „0“ (line) than dial the desired number

  • Important phone numbers:
    Information service: 11833 (national)
    11834 (international)
    Taxi: 57373 oder 57500
    Tourist Information: 955980
    Train station: 19419

  • Country codes:

Belgium:...............0032

Netherlands:.0031

France:..................0033

Austria:.........0043

Great Britain:.......0044

Switzerland:..0041

Italy:.....................0039

Czech Rep.:...0042

Japan:...................0081

USA:............... 001

  • Emercency calls: police 110

    firebrigade112

  • We charge 0,30 € per unit

  • You may order your wake-up call at the reception

Terrace

In front of the breakfast room. Weather permitting, enjoy your stay outdoors.

Tickets

Our reception team will advise and assist you by ordering and booking various tickets for example for musicals, operas etc.

Towels

Daily change on request.

Train connections

Our reception staff gladly helps you out with information.

Trips/Excusions

For advice please contact our reception.

TV

On your tv, you may receive the following 24 different programs:

  1. ARD

  2. ZDF

  3. BR

  4. MDR

  5. RTL

  6. SAT 1

  7. PRO 7

  8. RTL 2

  9. VOX

  10. Kabel1

  11. Super RTL

  12. MTV

  13. ORF1

  14. ORF2

  15. Sport1

  16. Euro Sport

  17. N-TV

  18. CNN

  19. DMAX

  20. WDR

  21. NDR

  22. TELE5

  23. RBB

     

How to handle the remote control:

Choose your program via the numbers or the program-key „P+“ for the next program or „P-“ for the last one.

If you can´t receive one of the mentioned programs properly , please do not try to adjust the channel yourself but call the reception. We will gladly assist you with the matter.


 


 


 


 


 

You can recieve our local radio stations:

1000. 1 Live-

1001. 1 Live Diggi

1002. Antenne Bayern

1003. Antenne Brandenburg-

1004. B5 Aktuell

1005. B5 Plus-1005

1006. Bartok Radio

1007. Bayern 1

1009. Bayern 2

1010. Bayern 3

1011. Bayern Plus

1012. Bayern Nord

1013. BR Heimat

1014. BR Klassik

 

Umbrellas

If you need an umbrella please contact the reception. (5€ deposit)

Vending machine

In the lobby.

After inserting coins, you may choose between several sodas and beer.

Wake up call

Our reception staff is glad to take your wake up request.