SERVICE GUIDE
Adapter / Electronic Connectors
All outlets are equipped with 230 V/50 Hz. Adapters are provided at the reception.
Baby cot
On request (10€/night).
Bank
The next bank is located at the Ludwigsplatz Please contact the reception for further information.
Bed sheets
Daily change for an additional 5€ per bed.
Breakfastbuffet
Weekdays 6:30–10:00 Sun- and holidays 7:00–10:00
Breakfastselection for room service (add. 5€):
Pleas ask for the breakfast menu at the reception.
Please hand in the filled in menu at the reception until 9pm. the day before. Thank you!
We gladly prepare a lunchbox for you if needed.
Car mechanic
Please ask at the reception for location and service hours.
Car rental
Our reception staff is glad to help you rent a car.
Change of Linen
Please contact the reception if you wish a daily change of your sheets and towels (5€/day).
Charging station E-car
We have a charging station for your electric car. Please ask at the front desk.
Check-in
From 03 p.m.
Check-out
Until 11 a.m.
Check-out time is until 11.00 am. If you wish to delay your departure, please contact the reception. You can leave your luggage at the reception.
Church
For service times or further information please ask our staff at the reception.
Cigarettes
A cigarette machine is located in front of the house.
Please note that smoking is not permitted in the hotel. Ashtrays are provided outside e.g. on our terrace or your balcony.
Do not disturb
Please leave the sign at the exterior door if you do not want to be disturbed.
Doctor
Please contact the reception. Our staff is glad to help you.
Ear plugs
In case the city noises keep you from sleeping you can find ear plugs in your bedside table. Should they be missing please call the reception.
Elevator
The elevator takes you from the basement up to the 2nd floor in the „Altstadt“ and „Hacklberg“ wings.
Emergency Exit
Please mind the signs at your room door and in the corridors.
Emergency Physician
If you require physical attention please call the reception.
Extra pillows/blankets:
In your wardrobe or at the reception.
For example, Neck pillow, down pillows
Fire
You can find information about the emergency exits in your room.
Fire extinguisher
Are located on each floor and in the stairway.
First Aid
A medicine chest is provided at the reception.
Flowers
You are welcome to have flowers delivered to the hotel via local suppliers.
Gas station
The next gas station is located in Nikolastraße 4.
Hair-dresser
Our team is glad to assist you by booking an appointment.
Hotel bar
Open daily from 10 am Until 10.30 pm.
Hotelreservation
Take the opportunity to book your next stay in our house at the reception. Of course you can book your next stay at the relevant websites on the internet too.
Hygiene products
A selection of toiletries can be found in the basket in the bathroom. For further requests, please contact our reception team.
Internet
LAN-cables available (10€ deposit).
The Wi-Fi code is available on your desk.
Internet Corner
You may surf the internet, check your E-mails and so on.
Iron / Ironing Board / Service
Please contact the reception for an iron and ironing board. We can also iron your laundry for you within 1 hour for a fee.
Laptop for browsing
Can be rent at the front desk.
Laundry
Laundry which is delivered before 09 am to the reception will be returned until the evening same day. You can find a laundry bag and pricing list in your wardrobe.
Lost Property
In case you find property please hand it over to our staff at the reception. If you have lost property please contact the reception immediately.
Luggage
Luggage can be stored at the reception.
Luggage Service
If you need help please ask us – we will be glad to assist you.
You can leave your letters and postcards at the reception. It will be picked up.
Minibar
Every room is equipped with a minibar. The prices can be found in the price list.
Newspapers and magazines
Are on display in the Mühltal-Lounge.
Paintings
The original paintings in our house depicting Passau motifs were painted by a local artist (Loher) and are for sale.
Further information at the reception.
Parking
Parking charge: 7€ per night.
We offer in cooperation with our partner „Globus“ long-term parking (high-water-proof location) incl. Transfer of passengers and luggage.
Further information at the reception.
Pets / Dogs
Pets and dogs are allowed in our house. We charge 6€ per night for cleaning.
Pharmacy
The next pharmacy is located 650m from the hotel. Please contact the reception for further information.
Reception
Our reception is open 24 hours a day.
You may settle your account in cash, with EC-card and all major credit cards.
We provide a variety of toiletries free of charge, as for example sewing sets, nail files and bandaids.
You may borrow umbrellas, adaptors, iron and ironing board.
Stamps and picture post cards available.
We assist you with your luggage; and you may also give us your baggage for storage free of charge even after check-out.
Fax, scan & photocopy service available all day.
Fee: fax 0,50 € per page
copy 0,30 € per page
scan 0,30 € per page
Restaurant
In a city hotel our size only few people frequent the restaurant. Due to our proximity to the centre 600m or 8 minutes by foot, a lot of our guests prefer eatin in onr of the numerous restaurants in Passau. At our reception we kindly suggest you some restaurants in Passau.
At our reception we will also gladly hand over you some flyer of delivery-service. You can order the food directly to your room or to our reception.
You may as well enjoy your brought along food in our restaurant as well as on our terrace, where we will gladly serve you drinks alongside.
Safe
For your valuables you can use the safe at the reception as well as in your closet.
We can not be held responsible for loose money/valuables in your room.
Sauna – Jacuzzi
Sorry, but we cannot always guarantee sunshine and beautiful warm weather, but at least we can offer you lots of heat in our sauna.
Furthermore we offer you a whirlpool, a infrared cabin, a steam sauna and deck chairs for your relaxation.
You find our Sauna in the basement of the hotel. Towels are there for free. You may also borrow a bathrobe at the front desk.
Fee per bathrobe wash 3€
Terry slippers 3€
The sauna is free of charge; we ask you, however, to tell us half an hour in advance if you want to use it, so that we have time to heat it up. The whirlpool is also free of charge.
Opening hours: 4 pm – 10pm
Shoe shine machine
On the ground floor across from the elevator.
Please insert your room key card.
Shuttle service
For 20€ per ride we can take you anyplace within the city.
Sewing service
Please inquire at the front desk.
Slipper
Slippers are in the closet.
For terry-slippers, please contact the reception team.
Stamps
Are available at the reception.
Taxi
Please contact the reception.
Telephone
Calls within the hotel:
Just lift the receiver and push the button you want to be connected with.Calls outside the hotel
Lift the receiver and push the „0“ (line) than dial the desired numberImportant phone numbers:
Information service: 11833 (national)
11834 (international)
Taxi: 57373 oder 57500
Tourist Information: 955980
Train station: 19419
Country codes:
Belgium:...............0032
Netherlands:.0031
France:..................0033
Austria:.........0043
Great Britain:.......0044
Switzerland:..0041
Italy:.....................0039
Czech Rep.:...0042
Japan:...................0081
USA:............... 001
Emercency calls: police 110
firebrigade112
We charge 0,30 € per unit
You may order your wake-up call at the reception
Terrace
In front of the breakfast room. Weather permitting, enjoy your stay outdoors.
Tickets
Our reception team will advise and assist you by ordering and booking various tickets for example for musicals, operas etc.
Towels
Daily change on request.
Train connections
Our reception staff gladly helps you out with information.
Trips/Excusions
For advice please contact our reception.
TV
On your tv, you may receive the following 24 different programs:
ARD
ZDF
BR
MDR
RTL
SAT 1
PRO 7
RTL 2
VOX
Kabel1
Super RTL
MTV
ORF1
ORF2
Sport1
Euro Sport
N-TV
CNN
DMAX
WDR
NDR
TELE5
RBB
How to handle the remote control:
Choose your program via the numbers or the program-key „P+“ for the next program or „P-“ for the last one.
If you can´t receive one of the mentioned programs properly , please do not try to adjust the channel yourself but call the reception. We will gladly assist you with the matter.
You can recieve our local radio stations:
1000. 1 Live-
1001. 1 Live Diggi
1002. Antenne Bayern
1003. Antenne Brandenburg-
1004. B5 Aktuell
1005. B5 Plus-1005
1006. Bartok Radio
1007. Bayern 1
1009. Bayern 2
1010. Bayern 3
1011. Bayern Plus
1012. Bayern Nord
1013. BR Heimat
1014. BR Klassik
Umbrellas
If you need an umbrella please contact the reception. (5€ deposit)
Vending machine
In the lobby.
After inserting coins, you may choose between several sodas and beer.
Wake up call
SERVICE GUIDE
Adapter / Electronic Connectors
All outlets are equipped with 230 V/50 Hz. Adapters are provided at the reception.
Baby cot
On request (10€/night).
Bank
The next bank is located at the Ludwigsplatz Please contact the reception for further information.
Bed sheets
Daily change for an additional 5€ per bed.
Breakfastbuffet
Weekdays 6:30–10:00 Sun- and holidays 7:00–10:00
Breakfastselection for room service (add. 5€):
Pleas ask for the breakfast menu at the reception.
Please hand in the filled in menu at the reception until 9pm. the day before. Thank you!
We gladly prepare a lunchbox for you if needed.
Car mechanic
Please ask at the reception for location and service hours.
Car rental
Our reception staff is glad to help you rent a car.
Change of Linen
Please contact the reception if you wish a daily change of your sheets and towels (5€/day).
Charging station E-car
We have a charging station for your electric car. Please ask at the front desk.
Check-in
From 03 p.m.
Check-out
Until 11 a.m.
Check-out time is until 11.00 am. If you wish to delay your departure, please contact the reception. You can leave your luggage at the reception.
Church
For service times or further information please ask our staff at the reception.
Cigarettes
A cigarette machine is located in front of the house.
Please note that smoking is not permitted in the hotel. Ashtrays are provided outside e.g. on our terrace or your balcony.
Do not disturb
Please leave the sign at the exterior door if you do not want to be disturbed.
Doctor
Please contact the reception. Our staff is glad to help you.
Ear plugs
In case the city noises keep you from sleeping you can find ear plugs in your bedside table. Should they be missing please call the reception.
Elevator
The elevator takes you from the basement up to the 2nd floor in the „Altstadt“ and „Hacklberg“ wings.
Emergency Exit
Please mind the signs at your room door and in the corridors.
Emergency Physician
If you require physical attention please call the reception.
Extra pillows/blankets:
In your wardrobe or at the reception.
For example, Neck pillow, down pillows
Fire
You can find information about the emergency exits in your room.
Fire extinguisher
Are located on each floor and in the stairway.
First Aid
A medicine chest is provided at the reception.
Flowers
You are welcome to have flowers delivered to the hotel via local suppliers.
Gas station
The next gas station is located in Nikolastraße 4.
Hair-dresser
Our team is glad to assist you by booking an appointment.
Hotel bar
Open daily from 10 am Until 10.30 pm.
Hotelreservation
Take the opportunity to book your next stay in our house at the reception. Of course you can book your next stay at the relevant websites on the internet too.
Hygiene products
A selection of toiletries can be found in the basket in the bathroom. For further requests, please contact our reception team.
Internet
LAN-cables available (10€ deposit).
The Wi-Fi code is available on your desk.
Internet Corner
You may surf the internet, check your E-mails and so on.
Iron / Ironing Board / Service
Please contact the reception for an iron and ironing board. We can also iron your laundry for you within 1 hour for a fee.
Laptop for browsing
Can be rent at the front desk.
Laundry
Laundry which is delivered before 09 am to the reception will be returned until the evening same day. You can find a laundry bag and pricing list in your wardrobe.
Lost Property
In case you find property please hand it over to our staff at the reception. If you have lost property please contact the reception immediately.
Luggage
Luggage can be stored at the reception.
Luggage Service
If you need help please ask us – we will be glad to assist you.
You can leave your letters and postcards at the reception. It will be picked up.
Minibar
Every room is equipped with a minibar. The prices can be found in the price list.
Newspapers and magazines
Are on display in the Mühltal-Lounge.
Paintings
The original paintings in our house depicting Passau motifs were painted by a local artist (Loher) and are for sale.
Further information at the reception.
Parking
Parking charge: 7€ per night.
We offer in cooperation with our partner „Globus“ long-term parking (high-water-proof location) incl. Transfer of passengers and luggage.
Further information at the reception.
Pets / Dogs
Pets and dogs are allowed in our house. We charge 6€ per night for cleaning.
Pharmacy
The next pharmacy is located 650m from the hotel. Please contact the reception for further information.
Reception
Our reception is open 24 hours a day.
You may settle your account in cash, with EC-card and all major credit cards.
We provide a variety of toiletries free of charge, as for example sewing sets, nail files and bandaids.
You may borrow umbrellas, adaptors, iron and ironing board.
Stamps and picture post cards available.
We assist you with your luggage; and you may also give us your baggage for storage free of charge even after check-out.
Fax, scan & photocopy service available all day.
Fee: fax 0,50 € per page
copy 0,30 € per page
scan 0,30 € per page
Restaurant
In a city hotel our size only few people frequent the restaurant. Due to our proximity to the centre 600m or 8 minutes by foot, a lot of our guests prefer eatin in onr of the numerous restaurants in Passau. At our reception we kindly suggest you some restaurants in Passau.
At our reception we will also gladly hand over you some flyer of delivery-service. You can order the food directly to your room or to our reception.
You may as well enjoy your brought along food in our restaurant as well as on our terrace, where we will gladly serve you drinks alongside.
Safe
For your valuables you can use the safe at the reception as well as in your closet.
We can not be held responsible for loose money/valuables in your room.
Sauna – Jacuzzi
Sorry, but we cannot always guarantee sunshine and beautiful warm weather, but at least we can offer you lots of heat in our sauna.
Furthermore we offer you a whirlpool, a infrared cabin, a steam sauna and deck chairs for your relaxation.
You find our Sauna in the basement of the hotel. Towels are there for free. You may also borrow a bathrobe at the front desk.
Fee per bathrobe wash 3€
Terry slippers 3€
The sauna is free of charge; we ask you, however, to tell us half an hour in advance if you want to use it, so that we have time to heat it up. The whirlpool is also free of charge.
Opening hours: 4 pm – 10pm
Shoe shine machine
On the ground floor across from the elevator.
Please insert your room key card.
Shuttle service
For 20€ per ride we can take you anyplace within the city.
Sewing service
Please inquire at the front desk.
Slipper
Slippers are in the closet.
For terry-slippers, please contact the reception team.
Stamps
Are available at the reception.
Taxi
Please contact the reception.
Telephone
Calls within the hotel:
Just lift the receiver and push the button you want to be connected with.Calls outside the hotel
Lift the receiver and push the „0“ (line) than dial the desired numberImportant phone numbers:
Information service: 11833 (national)
11834 (international)
Taxi: 57373 oder 57500
Tourist Information: 955980
Train station: 19419
Country codes:
Belgium:...............0032
Netherlands:.0031
France:..................0033
Austria:.........0043
Great Britain:.......0044
Switzerland:..0041
Italy:.....................0039
Czech Rep.:...0042
Japan:...................0081
USA:............... 001
Emercency calls: police 110
firebrigade112
We charge 0,30 € per unit
You may order your wake-up call at the reception
Terrace
In front of the breakfast room. Weather permitting, enjoy your stay outdoors.
Tickets
Our reception team will advise and assist you by ordering and booking various tickets for example for musicals, operas etc.
Towels
Daily change on request.
Train connections
Our reception staff gladly helps you out with information.
Trips/Excusions
For advice please contact our reception.
TV
On your tv, you may receive the following 24 different programs:
ARD
ZDF
BR
MDR
RTL
SAT 1
PRO 7
RTL 2
VOX
Kabel1
Super RTL
MTV
ORF1
ORF2
Sport1
Euro Sport
N-TV
CNN
DMAX
WDR
NDR
TELE5
RBB
How to handle the remote control:
Choose your program via the numbers or the program-key „P+“ for the next program or „P-“ for the last one.
If you can´t receive one of the mentioned programs properly , please do not try to adjust the channel yourself but call the reception. We will gladly assist you with the matter.
You can recieve our local radio stations:
1000. 1 Live-
1001. 1 Live Diggi
1002. Antenne Bayern
1003. Antenne Brandenburg-
1004. B5 Aktuell
1005. B5 Plus-1005
1006. Bartok Radio
1007. Bayern 1
1009. Bayern 2
1010. Bayern 3
1011. Bayern Plus
1012. Bayern Nord
1013. BR Heimat
1014. BR Klassik
Umbrellas
If you need an umbrella please contact the reception. (5€ deposit)
Vending machine
In the lobby.
After inserting coins, you may choose between several sodas and beer.
Wake up call
Our reception staff is glad to take your wake up request.